Terms & Conditions

1. About Us

Compocore Limited, trading as Compocore Distribution ("we", "us", "our"), is a distributor of composite decking products registered in England and Wales (Company No. 17267903). Our registered address is Moor Court Farm, Bodenham, Hereford, HR1 3HW. You can contact us at compocore@aol.com or on 01432 000 001.

2. These Terms

These Terms & Conditions apply to all orders placed through our website, by email, or by telephone. By submitting an invoice request or enquiry, you confirm that you have read and accepted these terms.

We may update these terms from time to time. The version in force at the time you place an order will apply to that order.

3. How Orders Work

Our website allows you to build a basket and submit an invoice request — this is an enquiry, not a confirmed order. No contract is formed until we issue a written invoice or order confirmation to you.

1. You submit an invoice request with your product selection, delivery address and contact details.
2. We review your request and respond within 1 working day with a confirmed invoice, including any delivery charges.
3. A binding contract is formed when you confirm acceptance of the invoice and payment is received.
4. We reserve the right to decline any request, for example if a product is out of stock or if we are unable to deliver to your location.

4. Pricing

All prices shown on our website are inclusive of VAT at the current UK rate (20%) unless otherwise stated. Prices are subject to change and the price confirmed on your invoice is the price that applies to your order.

Delivery charges are not included in product prices and will be confirmed separately on your invoice based on your delivery address and order size.

5. Payment

Payment terms will be confirmed on your invoice. We currently accept payment by bank transfer (BACS). Full payment must be received before goods are dispatched unless alternative terms have been agreed in writing.

If payment is not received within the agreed timeframe, we reserve the right to cancel the order.

6. Delivery

We deliver to mainland UK and most UK addresses. Delivery to the Scottish Highlands, Islands, Northern Ireland and other remote locations may be subject to additional charges or extended lead times — this will be confirmed on your invoice.

• Delivery is carried out by third-party couriers. Once goods are collected by the courier, responsibility for transit passes to them.
• Estimated delivery times are 1–3 working days from dispatch for mainland UK. These are estimates and not guaranteed.
• You are responsible for ensuring someone is available to receive the delivery. Failed deliveries may incur re-delivery charges.
• Please inspect all goods on delivery. Any visible damage must be noted on the courier's delivery paperwork at the time of delivery.

7. Returns & Cancellations

Before dispatch: You may cancel your order at any time before we dispatch goods by contacting us at compocore@aol.com. A full refund will be issued.

After delivery — damaged or incorrect goods: If goods arrive damaged or are not as described, please contact us within 48 hours of delivery with photographs. We will arrange a replacement or refund at no cost to you.

After delivery — change of mind: Due to the size and nature of our products (4m composite boards), we are unable to accept returns for change of mind unless agreed in writing in advance. Return delivery costs for non-defective goods are the customer's responsibility.

Consumer customers (individuals purchasing for personal use, not business use) retain their statutory rights under the Consumer Contracts Regulations 2013, including a 14-day right to cancel from the date of delivery. Please contact us to arrange this.

8. Product Information

We make every effort to ensure product descriptions, dimensions and images on our website are accurate. However, slight variations in colour may occur due to screen calibration. Product images are for illustration purposes only.

We recommend ordering a sample before committing to a full order if colour accuracy is important to your project.

9. Limitation of Liability

To the fullest extent permitted by law:

• Our liability in connection with any order is limited to the value of that order.
• We are not liable for any indirect, consequential or economic loss, including loss of profit, loss of contracts, or project delays caused by late or failed delivery.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

10. Intellectual Property

All content on this website — including text, images, logos and design — is the property of Compocore Limited (trading as Compocore Distribution) or its licensors and is protected by copyright. You may not reproduce, copy or distribute any content without our prior written consent.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For any questions about these terms, please contact us:

Compocore Limited (trading as Compocore Distribution)
Company No. 17267903
Moor Court Farm, Bodenham
Hereford, HR1 3HW
compocore@aol.com
01432 000 001