Privacy Policy
Last updated: June 2026. This policy explains how Compocore Limited (trading as Compocore Distribution) collects, uses and protects your personal data in accordance with UK GDPR and the Data Protection Act 2018.
1. Who We Are
Compocore Limited, trading as Compocore Distribution ("we", "us", "our"), is the data controller responsible for your personal data. We are a distributor of composite decking products registered in England and Wales (Company No. 17267903).
Contact: compocore@aol.com
Registered address: Moor Court Farm, Bodenham, Hereford, HR1 3HW
If you have any questions about how we handle your data, please contact us at the email address above.
2. What Data We Collect
We collect the following personal data when you use our website:
- Contact & identity data: your name, email address and phone number
- Address data: your delivery or billing address, town/city and postcode
- Order data: products you enquire about, quantities and any notes you provide
- Communication data: messages you send us via our enquiry forms
We do not collect payment card details directly. We do not collect any special category data (such as health, race, religion or biometric data).
3. How We Collect Your Data
We collect data directly from you when you:
- Submit an enquiry via our basket
- Complete our contact or quote enquiry form
- Email or call us directly
We do not currently use any tracking cookies or analytics services that collect personal data automatically. Our website uses browser localStorage solely to store your basket contents on your device — this data never leaves your device unless you submit an enquiry.
4. Why We Use Your Data & Legal Basis
| Purpose | Legal Basis |
|---|---|
| To respond to your enquiry or quote request | Legitimate interests / pre-contractual steps |
| To process and fulfil your order | Performance of a contract |
| To confirm delivery details and shipping | Performance of a contract |
| To send an invoice for your order | Performance of a contract / legal obligation |
| To comply with tax and accounting obligations | Legal obligation |
We do not use your data for automated decision-making or profiling.
5. Who We Share Your Data With
We only share your data where necessary:
- Formspree Inc. — our form submission processor. When you submit a form on our website, your data is transmitted via Formspree's servers and forwarded to our email inbox. Formspree is based in the USA and operates under Standard Contractual Clauses to ensure UK GDPR-compliant data transfers. See Formspree's privacy policy.
- Delivery couriers — your name, address and contact number will be shared with our third-party courier partner solely for the purpose of delivering your order.
- HMRC / legal authorities — where we are required by law.
We do not sell your personal data to any third party.
6. How Long We Keep Your Data
- Enquiries that do not result in an order: 12 months from the date of enquiry, then securely deleted.
- Order and invoice records: 7 years from the date of the transaction, in line with HMRC requirements under the Taxes Management Act 1970.
- Email correspondence: up to 7 years for order-related communications; 12 months for general enquiries.
7. Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — ask us to delete your data where there is no lawful reason to continue holding it
- Restriction — ask us to restrict processing of your data in certain circumstances
- Portability — request your data in a structured, machine-readable format
- Object — object to processing based on legitimate interests
To exercise any of these rights, email us at compocore@aol.com. We will respond within 30 days. There is no charge for making a request.
8. Cookies & Local Storage
Our website does not use tracking or advertising cookies. We use browser localStorage (a type of storage local to your device) to remember the contents of your basket between pages. This data is stored only on your device and is not transmitted to us unless you choose to submit an enquiry.
If you clear your browser data, your basket will be cleared. No consent is required for this strictly necessary use of local storage.
In the future, if we introduce analytics or marketing cookies, we will update this policy and request your consent before setting them.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure. Form submissions are transmitted securely via HTTPS and processed by Formspree, which applies appropriate security measures. We do not store payment card data.
10. Complaints
If you believe we have handled your personal data incorrectly, you have the right to complain to the Information Commissioner's Office (ICO) — the UK's data protection regulator.
ICO website: ico.org.uk
ICO helpline: 0303 123 1113
We would appreciate the opportunity to address your concern before you contact the ICO — please email us first at compocore@aol.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We recommend checking this page periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.